Less clicks to get what you need

We have been occupied utilizing that more hour of daylight savings time – and tons of espresso for gas – to hammer out some sweet new solution updates and options, all designed  to make your small business existence less difficult. 

New Characteristics…

1. World Navigation

So you log into the Nextiva app.  How do you get all-around?  Navigation of system! 

Right before, we tried out to hide data and navigation from you, but you have been as well intelligent and discovered items in any case.  (JK)  But it did consider exertion, and probably some luck too, to click by way of the apps and obtain what you necessary. 

For illustration, there was a disjointed navigation knowledge in which the very same icon would present unique items depending on in which you ended up. 

With this release, we have performed a important refresh of the navigation to make it simpler to navigate by means of the app, no make a difference in which you are. You now get the very same encounter on each and every site. 

Nextiva has designed a regular navigation all through the item that moves NextOS from a collection of products and solutions to a platform.  Much more goodness to arrive. 

2. Dial by Extension or Identify in Simply call Flow 

If your organization has various locations and workforce with the exact same identify, then you know how much of a soreness it can be when prospects get in touch with on the lookout for a particular human being and they can get shed in directory solutions. This would make for these types of a bewildering practical experience and an prolonged time for your customers to find the correct individual they are searching for. 

How can you produce a better and a lot quicker experience? 

Phone Movement is a drag and fall, customizable, aspect that an admin or business enterprise supervisor utilizes to route inbound phone calls to the right particular person, team, information or following stage.  Our clients and partners enjoy this resource due to the fact it is easy to use and will help manage and take care of how phone calls are managed.

Customers can now dial by Extension or Identify specifically in your contact stream. Any small business with more than 1 location can now route incoming phone calls by clients dialing an extension or name for every single place.

This aspect is most valuable when people at unique locations may perhaps have the identical extensions or when they have numerous personnel with similar names. All of our simply call movement configurations can be set up just when necessary when building or editing a contact flow. No want to make nearly anything in advance of time. Just choose dial by name or dial by extension solutions off of the get in touch with circulation and we good default every little thing that is essential

3. High-quality of Provider (QoS) analytics

Have you at any time produced a get in touch with, and it sounded metallic, garbled, choppy, or it really is darn difficult to comprehend who you are speaking to? Then you professional a lower top quality of support simply call.  This kind of reduced quality can make for a negative, awful day for our shoppers.  

So what can you do? It is QoS analytics to the rescue! 

QoS analytics is a new ability that permits the admin to come across community issues that are producing the very poor high-quality and identify what requires to be mounted.  Are all offices enduring the same troubles?  Does the difficulty come about at a specified time of working day? Is there a subset of people that knowledge unconventional call high-quality degradation? 

QoS analytics uses the market regular Signify Viewpoint Rating (MOS) to measure Quality of Knowledge and network functionality.  You can expect to get experiences and a dashboard to see QoS at a look and then drill down into particular locations to accessibility complications. 

QoS analytics is integrated in Nextiva Voice Analytics and available when logged in as admin.

Blair Williamson is a Sr. Information Marketing and advertising Supervisor at Nextiva. Her track record is promoting in higher education and learning and tech. She geeks out on WordPress, kettlebells, and whichever book she’s presently studying.

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