EPOS: Audio tech plays a significant part in company efficiency, per new investigate report

EPOS. The corporation states it is “an audio and video resolution corporation developing and marketing units for business enterprise professionals and the gaming community”, and that “based on foremost and state-of-the-art systems, the Danish-started enterprise provides large-finish audio and video clip remedies with design and style, technologies and performance as paramount parameters”.

Dependent on its declare of revolutionary audio technologies, the organization states it strives to unleash human opportunity by perfecting audio activities and providing impressive structure and effectiveness with all of our audio solutions”.

So, with the company’s dedication to audio distinct as a bell, and a company that is presumably quite very good at listening, hearing about the audio brand’s most up-to-date report on excellent audio unquestionably pricked up my ears.


The thorough, 16-page PDF report entitled: “Quality Audio: A Sound Investment”, which is freely downloadable immediately after free of charge registration below, shares insights “from 2,000 decision makers throughout 7 world wide marketplaces which include Australia and sectors which include IT, Finance, Company Expert services, Healthcare and Media”, with the total report that contains plenty extra depth.

The report identified that “83{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} of business leaders say that audio gear has come to be much more significant as opposed with two many years in the past.

“They now see audio as key to keeping client, personnel, and associate communication, and this has been exponentially elevated as workforces go on to operate remotely.

“Within this shift in prioritisation, seem high-quality has emerged as a non-negotiable enabler of enterprise continuity, customer and partnership administration and inside communications”.

The report go on under, please go through on! In the meantime, this video clip from EPOS from previously this yr is entitled: “EPOS Presents: Negative Audio is Lousy Business” and goes for 2 minutes and 9 seconds:

https://www.youtube.com/check out?v=Jf-b1ennxQY

EPOS says “Paying for good quality makes small business sense”

The company carries on, stating: “As the advantages of remote performing have come to be crystal clear to enterprise leaders and personnel alike, digital collaboration is below to keep for thousands and thousands of us. Business enterprise leaders have embraced remote functioning and as element of this are now in search of to tackle regular soreness details like history sound, interference, and weak audio top quality.

“This is for the reason that it is properly set up that effective connect with high quality sales opportunities to better client company, stronger personnel engagement and higher collaboration”.

Of the decision makers surveyed:


  • 56{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} say that higher good quality audio devices is important to their small business, whilst
  • &#13

  • A even further 34{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} imagine it is appealing.
  • &#13

  • 66{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} of those people doing the job in Healthcare and 64{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} in IT and Electronic sectors say that large quality audio equipment is indispensable to their functionality.
  • &#13

  • Meanwhile, 42{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} of decision makers globally (and about 50 percent in APAC and Germany – 51{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f}) have noticed an raise in the great importance of audio engineering to their enterprise, in helping to retain customer interactions.
  • &#13

  • In truth, audio high quality is turning into so vital that 78{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} of determination makers are prepared to pay back further for it
  • &#13

And this is primarily accurate for all those in the Income and Advertising industries (56{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f}) in which audio good quality is seen as integral to keeping client and spouse communication, consequently becoming inextricably linked with over-all business enterprise efficiency.

EPOS details to huge organisations getting the guide

The business tells us that “Most employers now recognise the want for persons to have high quality audio equipment as part of their normal doing work established-up”, and that:


  • 95{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} of all those surveyed will be continuing to periodically make investments in new audio gear for personal use with 50{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} citing they will be executing this every single two to 3 years relocating forward.
  • &#13

  • Business leaders are embracing virtual collaboration applications, with 45{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} citing time personal savings and 41{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} naming value savings as two of the most important factors for making use of video clip meetings or phone calls in excess of experience-to-experience
  • &#13

  • 79{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} of final decision makers say audio contact is critical to their organization and 95{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} will be investing in new audio devices for specific use, although 78{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} are ready to shell out extra for audio excellent
  • &#13

EPOS states: “While some might lag in the journey to completely realising the advantages of effective collaboration and high-quality audio in working day-to-day operating lifestyle, EPOS has found that bigger organisations (extra than 1,000 staff) are a stage forward.

“The more staff an organisation has, the much more often funds will be expended on new audio machines, showing that even exactly where major shell out is needed to equip hundreds of folks with the appropriate audio know-how, enterprise recognise the value of investment decision in audio.

“EPOS also identified that the selection to commit is staying pushed from the major, with C-suite degree executives the most very likely to press for annual expense. For 42{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} of organisations, there is widespread recognition that audio is vital to their good results and essential to sustaining customer and companion communication”.

And invest on audio is previously earmarked for better financial commitment, notes EPOS.

The corporation has uncovered that:


  • The greater part (57{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f}) of business enterprise leaders count on investments in audio machines to raise around the following two several years, and 
  • &#13

  • Organisations centered in APAC, Uk, US and Germany are established to take the direct with prepared increases in expend.
  • &#13

  • When it comes to the greatest paying out sectors for long run audio expense, Telecoms and Utilities lead the way (73{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f}), 
  • &#13

  • Followed by Hospitality (68{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f}), Finance (68{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f}), and IT/Digital (67{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f}).
  • &#13

Long term proofing for the future workforce

Listed here we see EPOS stating: “The present well being landscape has accelerated the velocity of response needed for organisations to stay away from impression on business enterprise operations, and a surge in digital conferences and calls replacing confront-to-confront interaction has been central to that.

“However, business enterprise leaders ought to also look beyond the pandemic towards future securing talent as Era Z enters the workforce – remote or in any other case.”

“Generation Z’s representation in the world workforce is set to move 1 billion by 2030, and with 29{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} of our respondents already citing younger staff desires as a important factor in the growing relevance of audio, organisations today have to have to realize this demographic’s motivations and ways of working.

“Organisations that can offer you adaptable activities and well-connected technology answers will locate themselves positioned to entice and retain leading talent”.

Jeppe Dalberg-Larsen, President at EPOS adds: “Younger buyers do have a increased awareness of communication endpoints. It is a very good concept to contain your personnel by furnishing them with the correct applications that in good shape their way of functioning, acknowledging that absolutely everyone has distinctive desires and there will be a distinct answer them.

“Getting the appropriate audio tools for the personal consumer and job is critical to having far better effects from your personnel. Enterprise leaders want to react in line with this by harnessing new technologies to empower their workforces today, and importantly, to attract and keep the foreseeable future expertise nonetheless to appear.

“In our newest study, 50 {1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f} [49{1e368efdbc5778293a1dba36f2d6241a4c7f47e278b3535a9e6c60a245c5f01f}] of the enterprise leaders we surveyed claimed that an boost in hybrid operating has elevated the significance of audio gear and engineering for their enterprise. These conclusion makers are commencing to fully grasp that a one particular dimension fits all solution will not cut it. 

“They need to map out how they see their organisation operating and the various interaction endpoints their staff will need, back again in the business office or, more very likely, as portion of a new hybrid-product. 

“Quality audio machines and technologies solutions will have a considerable affect on defining and enabling what organization success seems to be like nowadays and ten many years down the line,” Dalberg-Larsen concludes. 

If you ask me, it is no sonic boom to realise that escalating humanity’s skill to appreciate ever additional innovative and state-of-the-art aural pleasures is a profitable endeavour that should really be tunes to almost anyone’s ears.

To see the report for yourself, which is entitled: “Quality Audio: A Sound Investment”, you can freely download it right after totally free registration at the report’s landing page listed here, or click on on the image down below.


EPOS and Genesys AppFoundry

The information follows the early November announcement that EPIS is “launching its whole merchandise portfolio interoperable with all Genesys platforms on the Genesys AppFoundry, the industry’s premier committed marketplace centered on shopper practical experience options.

“The AppFoundry enables Genesys shoppers from all marketplace segments to uncover and speedily deploy a array of solutions that make it less complicated to interact with customers, have interaction employees and optimise their workforce.

“The EPOS Connect integration will offer seamless remote simply call regulate functionality throughout the whole assortment of EPOS item strains. By way of a server-aspect plugin that connects with the client software EPOS Connect on the user’s Laptop, the resolution will increase consumer services representatives’ productiveness, adaptability and means to multitask.

“With this integration, EPOS presents a entire product or service portfolio of headsets and speakerphones being interoperable with the total suite of Genesys platforms as a result providing high-quality audio solutions to all Genesys people”.

Additional data about the certain characteristics and gains of EPOS at AppFoundry is listed here, with extra on EPOS and Genesys here.

Research report methodology 

The analysis methodology sees the “High quality Audio: A Audio Investment” investigate was “conducted by Sapio on behalf of EPOS, with the interview details “gathered on line in September 2020, working with an email invitation and an on the net study”. 

“The respondents consisted of 1859 enterprise final decision makers with accountability for picking audio gear and technologies for their organisation. 

“The most important target sample consisted of respondents from 7 regional spots: The US, the Uk, Germany, France, Belgium and Netherlands, Denmark and APAC (Australia, Hong Kong, Singapore).”